Answers to the questions we're asked most about ordering, delivery, payments and returns. Can't find what you need? Our team is just a call away.
Ordering
Do I need a business account to order?
No — anyone can order from us. Whether you're a business, a hobbyist, or buying for a one-off event, you're welcome to shop our full range.
Is there a minimum order quantity?
No, there are no minimum order quantities. Buy a single pack or order in bulk — whatever suits you.
Can I get a sample before I order?
Yes, we can provide samples on selected products. Just get in touch with our team and we'll be happy to help.
Delivery
How much is delivery?
Delivery is free on all orders over £25. For orders under £25, a small delivery charge applies, calculated at checkout based on your order.
When will my order be dispatched?
Orders placed before 2:30pm, Monday to Friday, are dispatched the same working day. Orders placed after 2:30pm, or at weekends and on bank holidays, are dispatched the next working day.
Which delivery options do you offer?
Smaller items are sent with Royal Mail on a tracked service (Tracked 24 or Tracked 48), while larger or heavier orders go via a tracked courier. The available options are shown at checkout.
Do you deliver outside the UK?
At this time we ship within the UK only. For non-mainland and remote areas an alternative courier may be used, and delivery can take a little longer.
Will I get tracking for my order?
Yes. Once your order is dispatched we'll email you a confirmation with your tracking number, the courier used, and a PDF copy of your invoice.
Payments & returns
What payment methods do you accept?
We accept all major credit and debit cards, PayPal and Klarna. All payments are processed securely through a PCI-compliant gateway.
Can I return an item?
Yes. If you change your mind or order the wrong product, return it unused and in its original packaging within 30 days for a credit, exchange or refund (subject to our terms).
What if my order arrives damaged?
We're sorry if that happens! Please contact us as soon as possible with a photo of the damage and we'll put it right quickly.
