Privacy Policy

1.Introduction

We are committed to protecting your privacy and handling your personal data openly and honestly. This policy applies to our website and to the products and services we provide. By using our website, you consent to the practices described in this policy.

2.The information we collect

We may collect and process the following information:

• Information you provide when placing an order or creating an account — such as your name, business name, delivery and billing address, email address and phone number;
• Payment information (processed securely by our payment providers — we do not store full card details);
• Information about your device and visits to our website, including IP address, browser type and pages viewed;
• Any correspondence you send us by email, phone or through our contact form.

3.How we use your information

We use your personal information to:

• Process and fulfil your orders and take payment;
• Communicate with you about your orders, deliveries and enquiries;
• Provide customer support and handle returns;
• Improve our website, products and services;
• Send you marketing communications where you have agreed to receive them (you can opt out at any time).

4.Legal basis for processing

We process your data where it is necessary to perform our contract with you (for example, to fulfil your order), where we have a legitimate business interest (such as improving our services), where we are required to by law, or where you have given consent (such as for marketing).

5.Disclosing your information

We may share your information with trusted third parties who help us run our business — such as couriers and delivery partners, payment processors, and IT and hosting providers. We require all third parties to keep your data secure and to use it only for the purposes we specify. We may also disclose information where required by law.

6.Data retention

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Order and transaction records are typically retained in line with HMRC requirements.

7.Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All payments are processed through secure, PCI-compliant gateways, and our website uses SSL encryption.

8.Cookies

Our website uses cookies to improve your browsing experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9.Your rights

Under data protection law you have rights including the right to access the personal data we hold about you, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to data portability. To exercise any of these rights, please contact us using the details below.

10.Third-party websites

Our website may contain links to other websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any other sites you visit.

11.Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate we will notify you by email. Please check back periodically to stay informed.

12.Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at sales@bagitpackaging.co.uk or call 01279 438143. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).